Terms and Conditions
Welcome to Neptune Link. These Terms and Conditions govern the use of our website, products, services, and business transactions. By accessing our services or purchasing products from Neptune Link, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these terms, you should not use our services.
1. About Neptune Link
Neptune Link is a medical equipment supplier operating in Kenya, providing medical devices, healthcare equipment, consumables, installation, technical support, and related services to healthcare facilities, organizations, and professionals.
2. Products and Services
Neptune Link supplies medical and healthcare-related products subject to:
- Product availability
- Manufacturer specifications
- Applicable healthcare regulations
- Import and distribution requirements
We reserve the right to:
- Modify product specifications
- Discontinue products or services
- Update pricing without prior notice
- Refuse orders at our discretion
3. Orders and Acceptance
All orders are subject to acceptance and availability.
An order shall only be confirmed once:
- Payment arrangements are approved
- Product availability is verified
- Neptune Link issues an official confirmation or invoice
Neptune Link reserves the right to reject or cancel orders due to:
- Pricing errors
- Product unavailability
- Suspected fraud
- Regulatory restrictions
- Incomplete customer information
4. Pricing and Payments
- Prices are quoted in Kenyan Shillings (KES) unless otherwise stated
- Applicable taxes, duties, and delivery charges may apply
- Payment terms shall be agreed upon before order fulfillment
- Late payments may attract penalties or suspension of services
Accepted payment methods may include:
- Bank transfer
- Mobile money
- Card payments
- Approved credit arrangements
5. Delivery and Installation
Delivery timelines are estimates and may vary due to:
- Product availability
- Import procedures
- Logistics delays
- Force majeure events
Customers must ensure:
- Accurate delivery information
- Safe and accessible delivery locations
- Qualified personnel for receiving equipment where necessary
Where installation services are provided, customers shall provide a suitable operational environment according to manufacturer requirements.
6. Warranty
Products may include manufacturer warranties subject to specific terms and conditions.
Warranty coverage does not apply to:
- Misuse or negligence
- Unauthorized repairs or modifications
- Improper installation or storage
- Normal wear and tear
- Damage caused by external factors
Warranty claims may require inspection and supporting documentation.
7. Returns and Refunds
Returns, exchanges, and refunds are governed by Neptune Link’s Refund and Return Policy.
Certain medical products may not be eligible for return due to hygiene, safety, or regulatory requirements.
8. Customer Responsibilities
Customers agree to:
- Provide accurate information
- Use products according to manufacturer instructions
- Ensure products are operated by qualified personnel where required
- Comply with applicable healthcare laws and regulations
Customers are responsible for obtaining any necessary licenses, approvals, or certifications required for the use of purchased equipment.
9. Intellectual Property
All content provided by Neptune Link, including:
- Logos
- Branding
- Product catalogs
- Website content
- Documents and materials
remains the intellectual property of Neptune Link or its licensors and may not be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Neptune Link shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business interruption
- Improper use of products
- Delays caused by third parties
- Technical failures outside our reasonable control
Customers are responsible for ensuring proper product handling and usage.
11. Compliance with Laws
Customers agree to comply with all applicable laws and regulations in Kenya relating to:
- Medical equipment use
- Importation and distribution
- Patient safety
- Data protection
- Healthcare operations
12. Privacy
Personal information collected by Neptune Link is handled in accordance with our Privacy Policy.
13. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.
Any disputes arising from these terms shall be subject to the jurisdiction of Kenyan courts.
14. Amendments
Neptune Link reserves the right to update or modify these Terms and Conditions at any time. Updated versions will become effective upon publication through official communication channels or the company website.
15. Contact Information
For inquiries regarding these Terms and Conditions, please contact:
Neptune Link
Kenya
Email: info@neptunelink.co.ke
Address: Nairobi, Kenya.
