Privacy Policy

Welcome to Neptune Link. We are committed to protecting the privacy and confidentiality of our customers, partners, website visitors, and healthcare stakeholders. This Privacy Policy explains how Neptune Link collects, uses, stores, and protects personal information in compliance with applicable Kenyan laws, including the Office of the Data Protection Commissioner requirements under the Data Protection Act, 2019.

By accessing our services, website, or engaging with Neptune Link, you agree to the practices described in this Privacy Policy.

1. About Neptune Link

Neptune Link is a medical equipment supplier based in Kenya, providing medical devices, hospital equipment, healthcare consumables, technical support, and related services to healthcare institutions, professionals, and organizations.

2. Information We Collect

We may collect and process the following categories of information:

a) Personal Information

• Full name
• Phone number
• Email address
• Physical address
• Job title and organization details
• National identification or tax information where required for transactions

b) Business and Transaction Information

• Purchase orders
• Billing and payment information
• Delivery information
• Product inquiries and quotations
• Customer support communications

c) Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

3. How We Use Your Information

Neptune Link uses collected information to:

• Process orders and deliveries
• Respond to inquiries and customer support requests
• Provide quotations and product information
• Improve our products and services
• Maintain business records
• Comply with legal and regulatory obligations
• Send service updates and important notices
• Prevent fraud and unauthorized access

We do not sell personal information to third parties.

4. Legal Basis for Processing

We process personal data based on:

• Consent provided by the individual
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests in healthcare-related operations

5. Sharing of Information

We may share information with:

• Logistics and delivery partners
• Payment service providers
• Regulatory authorities where legally required
• Technical service providers and IT support vendors
• Manufacturers and authorized distributors for warranty or servicing purposes

All third parties are expected to maintain confidentiality and adequate data protection standards.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill business and contractual obligations
• Meet legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

7. Data Security

Neptune Link implements reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Disclosure
• Alteration or destruction

However, no electronic transmission or storage system is completely secure.

8. Your Rights

Under applicable data protection laws in Kenya, individuals may have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of personal information
• Object to certain processing activities
• Withdraw consent where applicable
• Request restriction of processing

Requests may be submitted using the contact details below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience

Users may disable cookies through browser settings, although some website features may not function properly.

10. Third-Party Links

Our website or communications may contain links to third-party websites. Neptune Link is not responsible for the privacy practices or content of external websites.

11. Children’s Privacy

Our services are intended for healthcare institutions, businesses, and adults. We do not knowingly collect personal information from children without appropriate consent.

12. International Data Transfers

Where necessary, personal information may be transferred outside Kenya for service provision, technical support, or cloud storage. Neptune Link will take reasonable measures to ensure adequate data protection safeguards are maintained.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revised effective date.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or personal data handling practices, please contact:

Neptune Link
Kenya
Email: info@neptunelink.co.ke
Address: Nairobi, Kenya